Product support & information
Product series
Shark® Steam & Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop
Model #s
S7000,
S7000AMZ,
S7001,
S7001TGT
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FAQs & general information
How do I assemble the Shark® Steam & Scrub?
- Insert the mop handle into the steam mop body until it clicks into place.
- Place both pads flat on the floor with the plastic rings facing up. Align the indent on the discs on the bottom of the mop head with the plastic rings on the pads, then gently lower the mop head onto the pads, pressing until the pads are secured.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 How do I begin cleaning floors?
- Ensure that two Dirt Grip® Soft Scrub Pads are attached to the mop head and that the water tank has been filled with distilled water.
- Plug the power cord into an electrical outlet. The unit will go into Standby mode, and the settings lights will flash.
- To select a steam mode, press the mode button once for LIGHT, twice for NORMAL, and 3 times for Standby.
- Tilt the mop handle down to activate the spinning discs.
- Use a forward and backward motion when mopping.
Caution: Test in a small inconspicuous area and contact the manufacturer or installer for specific information on the surface or material to be steamed. Do not mop any one area for an extended period.
Caution: Only use distilled water. Using cleaning solutions may damage the unit.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 What are the differences between the Intelligent Steam Control settings?
This unit has 3 unique Intelligent Steam Control settings so you can select the speed of the rotating discs and choose the ideal amount of steam to use for each cleaning task.
LIGHT: Use on hardwood, laminate, and vinyl. For cleaning delicate surfaces, loosening and lifting light dirt, and light cleaning and dusting.
NORMAL: Use on marble, tile, and stone. Cleans most surfaces and large areas. For basic, everyday cleaning, and cleaning moderate and heavy-traffic areas.
DEEP: Use on marble, tile, and stone. For deep cleaning and mopping hard-to-clean surfaces, removing stuck-on messes and stains, cutting through heavy dirt and grime, and sanitizing*.
*Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary. Only in DEEP mode.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 How do I fill the water tank?
- To open the water tank, pull the lid down.
- Use the filling flask to pour distilled water into the tank. Make sure not to exceed the Max Fill line.
- When finished, close the tank lid firmly.
Caution: Only use distilled water. Using cleaning solutions may damage the unit.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 Can I use the Shark® Steam & Scrub on all floor surfaces?
This unit is designed for use on most hard floor surfaces. We recommend that you first test an isolated area of the surface to be cleaned and review the use and care instructions from your floor manufacturer.
Surfaces/materials where the steam mop should NOT be used:
- Wax-polished furniture or floors.
- Unsealed or unglazed ceramic floors, unsealed wooden and wax floors, and some unwaxed floors.
- In cases of surfaces treated with wax and some unwaxed floors, the sheen may be removed by heat or steam. Test an isolated area first to see if sheen is affected.
Steam mops are ideal for laminate, bamboo, hardwood, marble, tile, and stone. See Owner's Guide for usage instructions.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 How do I use the steam mop to sanitize* floors in NORMAL mode?
- Attach two clean Dirt Grip® Soft Scrub pads to the mop head.
- Plug in the unit and press the mode button twice to select the NORMAL setting. Then tilt the mop handle down to activate the spinning discs.
- Wait 30 seconds for the unit to begin producing steam.
- Start mopping on an appropriate sealed hard floor surface, using a forward and backward motion. After 3 minutes, the unit will be ready to sanitize.
- Using a forward and backward motion, move the unit over the area to be sanitized. Repeat at least 15 times.
*Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary. Only in NORMAL mode.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 How do I use the steam mop to sanitize* floors in DEEP mode?
- Attach two clean Dirt Grip® Soft Scrub pads to the mop head.
- Plug in the unit and press the mode button 3 times to select the DEEP setting. Then tilt the mop handle down to activate the spinning discs.
- Wait 30 seconds for the unit to begin producing steam.
- Start mopping on an appropriate sealed hard floor surface, using a forward and backward motion. After 3 minutes, the unit will be ready to sanitize.
- Using a forward and backward motion, move the unit over the area to be sanitized. Repeat at least 15 times.
*Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary. Only in DEEP mode.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 Can I add a cleaning solution to the water tank?
Only use distilled water. DO NOT use any cleaning solutions, scented perfumes, oils, vinegar, or any other chemicals, as they may damage the unit or make it unsafe to use.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 How do I turn the unit off?
- Press the mode button until the settings lights start to blink, indicating that you are in Standby mode, and then lift the handle to put the unit in the upright position.
- Unplug the cord from the outlet and allow it to cool for 2 to 3 minutes before storing.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 Why did my Shark® Steam & Scrub leave a white mark on the floor?
If the mop was left in the same location for an extended period, clean the spot directly with cleaning solution recommended by your floor manufacturer, then see if the white spot remains. If so, check for a dripping or dirty Dirt Grip® Soft Scrub pad and change pads if needed.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 What should I do if my Shark® Steam & Scrub is difficult to push?
The Shark® Steam & Scrub glides best on hard floor surfaces when steam is being produced. If there is steam output, check that the Dirt Grip® Soft Scrub pads are correctly attached to the mop head. If the pads are attached properly, ensure that your mop has been on for at least 3 minutes. If not, the pads may need more time to saturate. Leave the mop on for at least 3 minutes and check to see if it is still difficult to push.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 What should I do if my Shark® Steam & Scrub scratched my floor?
Check to ensure that the Dirt Grip® Soft Scrub Pads are attached correctly to the mop head and no plastic is touching the ground. If mopping under furniture, ensure the mop body does not make contact with the hard floor surface.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 My Shark® Steam & Scrub makes a clicking noise and does not produce steam.
This means the water tank is empty. Add water to the tank and fill to the Max Fill line. Add water to the tank whenever it is low.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 My Shark® Steam & Scrub is not generating enough steam.
If no steam is seen around the edges of the mop head, make sure the water tank is filled to the Max Fill line. Make sure the steam settings lights are on and flashing, then select the highest steam mode.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 My Shark® Steam & Scrub will not turn on.
Make sure the Shark® Steam & Scrub is plugged into an electrical outlet. If the steam settings lights are flashing, then select a steam mode and tilt the mop handle down to activate the spinning discs. If the steam settings lights won't turn on, try plugging the unit into a different outlet. Select a steam mode and tilt the mop handle down to activate the spinning discs. Check for steam output.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 The unit is stuck in Standby mode.
If the steam settings lights won't turn on, try plugging the unit into a different outlet. If the lights are flashing, press the mode button to select a steam setting. Once a steam mode has been selected, tilt the mop handle down to activate the spinning discs. Check for steam output.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375 My Shark® Steam & Scrub leaves too much water on the floor.
If your Shark® Steam & Scrub is in NORMAL mode, press the mode button twice to select LIGHT mode. Check the pads. If the pads are dripping wet, change them.
Note: Never leave the steam mop with a damp or wet pad on any floor for an extended period.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375